Browse F.A.Q. Topics
How much do you charge for delivery?JollySmith offer free delivery on every product. If you shop outside the UK there is an optional International delivery which would speed up the delivery time. This costs £4.90 as a flat rate on any product.
How do I contact JollySmith?Email JollySmith at: firstname.lastname@example.org Phone JollySmith at: +44 (0) 1904 863675 / +44 (0) 7773 006 700 JollySmith, The Studio, Compton Street, York, YO30 6LE
Can you recycle JollySmith packaging?You can recycle most of JollySmith's packaging. JollySmith aims to provide cardboard packaging where possible for its products so that it can be easily recycled when it is no longer required.
Are all JollySmith products manufactured in the UK?All JollySmith products and packaging are manufactured within the UK, because supporting national companies, manufacturers and the British economy is important to us here at JollySmith.
Why Shop at JollySmith?JollySmith is a creative brand specialising in household giftware, designing goods that will transform any interior into a fun, contemporary living environment. All of our products and packaging are manufactured in the UK, because supporting national manufacturers is important to us. JollySmith will provide great and efficient service no matter how big or small an order a retailer or customer places. Here at JollySmith customer satisfaction is important.
What methods of payment do JollySmith accept?JollySmith will accept payments through Paypal. We do not accept cheques.
What do I do if I receive a product and it is faulty?Here at JollySmith we strive to sell products of the highest quality. If for some reason the product/s fail to meet your expectations or is faulty, we will provide you with a full refund or exchange. All JollySmith products are covered by our 12 month warranty. We will provide full pre paid postage for the faulty item back to our studio address: JollySmith, The Studio, Compton Street, York, YO30 6LE If in any doubt please feel free to email us for more information at: email@example.com
I need to return a product to JollySmith, how do I do this?Please return products to our studio address at: JollySmtih, The Studio, Compton Street, York, YO30 6LE
Do you accept orders outside of the UK?Yes JollySmith will accept international orders. However, shipping charges are likely to be more expensive.